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FIND A BOOK! |
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Q: What is your return policy?
A: You can return a book to UniversityBooksOnline.com within 30 days of the initial purchase date. In order to receive credit for a return, the books must be in its original condition (no marks or names on the inside covers, highlighting, bent bindings, or dog-eared corners). If it is in new condition, we will refund to you the cost of the book promptly. UniversityBooksOnline.com will refund the cost of your original shipping only if the reason for the return is due to an error caused by us.
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Q: How do I return my book(s)?
A: When making a return, please make sure that you package the books securely in a box by using packing material or Styrofoam peanuts. Refrain from using newspaper due to the fact that the ink may rub off onto the books during transit. You must make sure that a copy of the original invoice is included with the return. If a copy is not included you will not be eligible for any refund.
If you no longer have the invoice, log on to UniversityBooksOnline.com, log on to your personal account, go to "order history" and print out your invoice. Once the invoice has been printed, circle or highlight the book(s) that you are returning and include this document in the return shipment. Please be aware that we cannot credit the appropriate account if we are not able to identify your original book order.
In addition, we strongly recommend that you send your return through a shipping method that enables tracking, such as USPS certified mail, USPS priority mail or UPS. If we do not have record of receiving your return and you cannot trace your return, we will not be able to refund you your money.
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Q: Where do I return my book(s)?
A: Please send your book(s), along with the appropriate return documentation to: UniversityBooksOnline.com, Attn: Returns Department, 920 Savitt Place, Union, New Jersey 07083.
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Q: When can I expect a refund for my return?
A: We will refund all eligible returns promptly after receiving your return. All refunds are posted to your original form of payment. When your credit shows depends upon your financial institution but on average, you should see your credit in 2 - 3 business weeks.
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